![]() ![]() After a number of highly irritating irrelevant messages I am put on hold.so I hold, and I h-o-l-d.yawn looks like Santa has dragged em all out the office to the local boozer. And then repeat the WHOLE process, to no avail. So I then have run a WHOLE SYSTEM BACKUP to get my WIN 10 O/S back to where I was at before I spent my £88 annual upgrade, many, many frustrating hours ago, having had zero musical productivity as an Xmas bonus. So I then go on a hunt to find some tech support.sorry bud everyone is out on Christmas. So I try everything I can think of, de-install PT 12.7 and revert to 12.6, re-install iLok.nothing works. If rebooting does not fix this issue, please visit and download and run the latest Licence Support Installer. ![]() So I follow the instructions, but now my iLok won't work:Ī background component required for iLok License Manager seems to be unavailable. Please reinstall the product or download and run the iLok License Manger installer here: The software required to validate the license for this product is not running. The Ivory 2.5 update must be installed on your computer.I just paid an annual renewal for Upgrades (I skipped the support option thanks), now I come to install my latest exciting version of the same old same old from 12.6 to 12.7 and guess what, surprise surprise, it won't work. Next, drag and drop the license (shown in the right pane) onto the Local computer icon shown in the left pane. You should now see “1 of 2 activations” listed next to the Ivory license on the right. Select the iLok key shown in the left pane, then right-click and choose “Synchronize”, let it finish the process. If the license you need to machine-activate is currently on an iLok key, start with your iLok key plugged directly into your computer, then sign into your iLok account using the iLok License Manager application. The Ivory 2.5 update must be installed on your computer. If the license you wish to machine-activate is currently on an iLok key, start with your iLok key plugged directly into your computer, then sign into your iLok account using the iLok License Manager application. This will machine-activate the Ivory license. Select the Ivory license shown in the right pane, then drag and drop the license onto the Local computer icon shown in the left pane. Sign into your iLok account using the iLok License Manager application. If this is a new Ivory II license: Register your Ivory II product Serial Number on our website: (You will need to have an iLok account).
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